There are a few situations in which you may want to adjust the price for a certain customer (e.g. they didn't enter the coupon to get a discount or you want to extend some extra love).
Once a transaction happens on Namastream, you cannot adjust the pricing or give a refund. However, you can adjust it from within your Stripe account.
How to change the price for a fixed price product:
- Open your Stripe account.
- In the search bar at the top, enter the client's email.
- A list of all payments from that customer is shown.
- Choose the one you want to refund or partially refund.
- Click on the three dots on the very right hand site and select refund.
6. You can now enter the amount of refund you wish to give (partial or full).